Terms of Service

Last updated: 29 May 2026  ·  Governed by UAE law  ·  Plain English

These terms set out how we work together: what we do, what we ask of you, how we bill, who owns what, and what happens if either side wants to stop. They are written to be read once and understood, not buried. By engaging us, or by using this website, you agree to them.

1. Who we are

We are Singularity Marketing Management F.Z.E, a UAE-registered marketing and automation agency operating out of Ajman Free Zone (Trade Licence 46545, Office C1-1F-SF20681, Ajman Free Zone C1 Building, Ajman, UAE). When these terms say "we", "us" or "Singularity", we mean that company. "You" means the person or business engaging us or using this site.

2. What we do

We provide marketing and automation services. Depending on what you engage us for, that can include strategy and growth diagnosis, advertising on platforms such as Meta and Google, branding, social media, website work, SEO, and automation or AI build work. The exact scope, deliverables, and price for your engagement are set out in a separate proposal or statement of work that we agree with you. Where a proposal conflicts with these terms, the proposal governs for that engagement.

3. Proposals, approval, and how work goes live

We prepare campaigns and creative as drafts first. Anything that spends money or is published in your name — an ad campaign, a budget, a public post — is built in a paused or draft state and is not launched until you have reviewed and approved it. You hold the launch decision. We do not enable paid campaigns or publish public content on your behalf without that approval.

4. Fees, invoicing, and payment

• Fees, currency, and billing cycle are set in your proposal. Unless stated otherwise, fees are in UAE Dirhams (AED) and invoiced monthly in advance of the service period.
• Advertising spend (the money paid to Meta, Google, or another platform) is separate from our fees. Unless agreed otherwise, ad spend is billed by the platform to your own payment method, on your own account.
• Invoices are due within the period stated on the invoice. Late or missed payment may pause active work until the account is settled.
• Where UAE VAT applies, it is added at the prevailing rate.

5. What we need from you

• Accurate information about your business, your offer, and your goals.
• Timely access to the accounts a task requires (for example, your Meta Business or Google Ads account) and timely review of drafts we send for approval.
• The right to use any brand assets, copy, images, or claims you give us — you confirm you own them or are licensed to use them.
• Responsibility for your own compliance obligations: the accuracy of claims in your offers, sector-specific advertising rules, and the terms of the ad platforms you ask us to operate.

6. Third-party platforms

When we operate Meta, Google, or other third-party platforms on your behalf, those platforms have their own terms and policies. Those terms apply to your accounts and to the campaigns run on them. A platform can review, reject, restrict, or remove content under its own rules, and can change its pricing or features at any time. We work within those rules; we do not control them and are not responsible for a platform's own decisions or outages.

7. Intellectual property

• Your assets stay yours. Logos, brand guidelines, photos, and content you provide remain your property.
• Approved deliverables become yours. Once paid for, the final deliverables we create specifically for you (campaign creative, copy, designs) are licensed to you for your own use.
• Our tooling stays ours. The systems, workflows, templates, prompts, and automation we build and reuse across clients remain our property. We may use anonymised, aggregate learnings to improve our process — never your confidential data, and never in a way that identifies you, without your consent.

8. Confidentiality

Each side will keep the other's non-public information confidential and use it only to deliver or receive the service. This continues after the engagement ends. It does not apply to information that is already public, that a party already lawfully held, or that must be disclosed under UAE law.

9. Data protection

How we handle personal data is described in our Privacy Policy, which forms part of these terms and is aligned with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021). Where we process personal data on your behalf, you remain the controller of your customers' data and we act on your instructions.

10. No guaranteed results

11. Limitation of liability

We provide the service with reasonable care and skill. To the extent permitted by UAE law, we are not liable for indirect or consequential loss, lost profits, or lost opportunity, and our total liability for any claim connected to the service is limited to the fees you paid us for the service in the three months before the claim arose. Nothing in these terms limits liability that cannot be limited under UAE law.

12. Term and termination

• Either side may end an ongoing engagement with 30 days' written notice, unless your proposal states a different notice period.
• Either side may end the engagement sooner if the other materially breaches these terms and does not fix it within 14 days of written notice.
• On termination you pay for work done and committed up to the end of the notice period. We will hand over your assets and approved deliverables and stop accessing your accounts.

13. Governing law and jurisdiction

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Ajman and the Ajman Free Zone. The UAE courts with jurisdiction over Ajman Free Zone will handle any dispute that cannot be resolved in good faith between us.

14. Changes to these terms

When we change these terms we update the "Last updated" date above. If a change is material, we will tell active clients before it takes effect. Continuing to use the service after a change means you accept the updated terms.

15. Contact